AluSafety | General Sales Terms and Conditions

1 - Generalities

These General Terms and Conditions of Sale apply to all products sold and services offered by AluSafety, and they cancel and replace any other provisions of the Customer's Purchase Conditions.

The customer confirms having read and accepted this document regarding the general terms and conditions of sale.

The General Terms and Conditions of Sale are intended for both consumers and professionals.

All information and details provided in our documents (prices, product sheets, general terms and conditions of sale, etc.) are for informational purposes only and do not constitute any commitment on our part.

Any conditions other than those stated herein that are not expressly acknowledged by us will not bind us.

2 - Offer - Order

An offer sent by AluSafety to a customer is valid for 30 days from its dispatch (excluding any specific conditions specified in the quotes).

Each order must be confirmed in writing or via email by the customer to be valid and cannot be canceled or modified without the prior agreement of AluSafety.

3 - Pricing and delivery time

The prices are set according to the rates in effect on the date of the offer, in Euros excluding taxes, plus the applicable VAT rate and taxes on the day of invoicing.

AluSafety reserves the right to modify its prices at any time without prior notice.

Invoicing is based on the information in the signed and accepted offer/contract by the customer.

All prices are ex-factory unless otherwise specified in prices, offers, order confirmations, etc.

Our prices apply to exports with the FCA incoterm (excluding specific conditions such as prices, offers, and order confirmations).

Delivery times are provided for informational purposes only and do not bind us at any time.

However, AluSafety undertakes to do everything in its power to meet the specified deadline.

Products will be delivered to the delivery address specified by the customer on the purchase order.

Under no circumstances will a delay result in the cancellation of an order or a claim for damages.

4 - Transport

At the time of delivery, the buyer must check the quality and quantity of the goods, and in case of any issues, make a specific note on the driver's delivery receipt.

These remarks must necessarily relate to the content, for example « Damaged package / box ».

The buyer must notify the receipt to AluSafety by email on the same day and within 3 days by registered mail with acknowledgment of receipt sent to the company's headquarters.

After this period, the claim will no longer be considered.

5 - Returns - Exchanges

The merchandise cannot be returned without the prior written consent of AluSafety.

If a return is accepted, it becomes the responsibility of the buyer.

This will either be in the form of a credit for the value of the merchandise excluding shipping costs, or an exchange subject to the prior agreement of AluSafety.

It is imperative that the customer keeps the merchandise in the condition in which it was delivered.

As for custom-made or special products, no returns or exchanges are accepted by the company.

6 - Payment terms

Our goods and services are payable in France without discount before shipment, unless otherwise stated in our offers, order confirmations, or invoices.

Payments between the 45th day and the end of the month after the invoicing date may be accepted after prior consultation with the credit insurance.

For exports, our products and services are payable before shipment without discount unless otherwise specified in our offer, order confirmation, or invoice.

Valid payment methods are bank transfer or cheque.

Other payment methods require the approval of AluSafety.

Any delay in payment will result in a penalty equal to 3 times the legal interest rate on the amount due, without the need for a reminder (Article L 441-6 of the Commercial Code).

The costs and fees of any kind for judicial or extrajudicial recovery of our claims are the exclusive responsibility of the debtor.

Fixed indemnity for collection costs due to the creditor in case of late payment, €40 according to Decree No. 2012-1115 of October 2, 2012.

7 - Retention of title clause

In accordance with Law No. 80-335 of May 12, 1980, the delivered goods remain the property of AluSafety until full payment, and in case of the buyer's default in payment, AluSafety has the right to reclaim the goods.

8 - Warranties and liability

The products and/or services provided by AluSafety are executed under the best conditions permitted by the technology we use and the instructions provided by our customers.

The contractual warranties for products sold by AluSafety are those of the manufacturer.


Any proven liability on our part will not exceed the total amount of the order excluding VAT and will not extend beyond 6 months from the triggering event.

To benefit from the commercial warranty, the customer must always keep the product invoice, packaging, and all product accessories.

AluSafety cannot be held responsible for any delay, error, damage, or other non-performance of its obligations in the event of force majeure, including strikes, acts of war, equipment breakage, equipment failures, etc.

Under no circumstances can AluSafety be held responsible for delays or failures caused by national and international shipping service providers, customs, other subcontractors, or other major events beyond our control.

Raw aluminum parts are packed in direct contact with each other.

The action of moisture, on unpacked packages, will facilitate the oxidation of these components.

Afterward, surface spots may appear.

These do not affect the quality of the aluminum, but they may affect the aesthetic appearance of the product.

We recommend unpacking the packages and storing the components separately so that they do not come into contact with each other or storing the packaging in a dry and protected place while packed.

Installations in proximity to corrosive, chemical, or salty water (coastal) environments must be anodized and/or powder-coated.

Outside of these surface treatments, AluSafety assumes no responsibility for the finish of the raw aluminum delivered.

9 - Scope of these general terms and conditions of sale

The nullity of any clause or part of these general terms and conditions of sale shall in no way affect the validity and compliance of the present contract.

10 - Disputes - Applicable law and jurisdiction

In case of a dispute concerning an order received by AluSafety, the customer will first contact AluSafety and agree to an amicable resolution.

If unsuccessful, the courts of BASTIA (France) shall have exclusive jurisdiction, and territorial competence shall be conferred regardless of the defendant's domicile.

This contract is governed by French law, applicable in the event of a dispute.